SHIPPING

It takes about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

Speed and price depend on product type and destination. 96.75% of our orders are shipped within 5 business days. More than half of orders get shipped within 3 business days or less. 

Shipping Speeds

TO USA

BASIC  /  3-5 business days via USPS / 3-8 business days via FedEx SmartPost
EXPEDITED  /  1-3 business days via FedEx

 

TO CANADA

BASIC  /  5-10 business days without tracking
EXPEDITED  /  1-5 business days via FedEx

 

WORLDWIDE

BASIC  /   10-20 business days without tracking
EXPEDITED  /  1-5 business days via FedEx

 

INTERNATIONAL SHIPMENTS

All items shipped outside of the U.S. are subject to customs taxes by the country of destination, each country has it's own tax fees when receiving items from another country. Our prices DO NOT INCLUDE customs taxes, you will have to pay your postal officer any owed customs taxes before they release the merchandise to you.


RETURNS

GIOGRAFIK’s return policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

 

REFUND

Once your request for refund is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the refund is approved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE / MISSING FUNDS

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact gio@giografik.com.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email gio@giografik.com with a photo of the item.


PRIVACY

1. HOW IS YOUR INFORMATION USED?

When purchasing product from GIOGRAFIK, as part of the buying / selling process, we collect the personal information you supply us such as your name, address and email address.

When browsing the store, we automatically receive your computer’s internet protocol (IP) address, which provides us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): Only with your permission, we may send you emails about our store, new products, and other updates.

 

2. CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting gio@giografik.com.

 

3. SQUARESPACE

Our store is hosted by Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored in Squarespace’s data storage, databases, and the general Squarespace application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Squarespace’s Terms of Service here or Privacy Statement here.

 

4. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

5. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

6. CHANGES TO PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS & CONTACT INFO

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact gio@giografik.com.